Personal Information
We are fully computerised. We are registered under the Data Protection Act and have robust systems in place to protect your confidentiality. Personal health information is used to monitor our screening activities. Anonymised health information is sent to the PCT to monitor quality standards and for payment verification purposes.
Please inform us of any changes to your personal details as soon as possible to keep our records up -to-date. Under the Data Protection Act you may view your records, speak to a doctor for more information and charges
Freedom of Information
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme which is a guide to the ‘classes’ of information the practice intends to routinely make available - contact the practice administrator for details.
Complaints
We offer a practice complaints procedure to deal with comments, suggestions and complaints about the services we provide. Any of our staff will give you further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Complaints should be directed at the Practice Manager.
Equal Opportunities
The practice has a policy of non-discrimination against patients or staff with respect to age, race, colour, sex, religion, disability or sexual preference.
Facilities
Our premises are easily accessible by wheelchair and we have a wheelchair accessible toilet. Please inform the receptionist if you unable to climb stairs. We have an induction loop for those that are hard of hearing.
We have a baby changing workstation in the disabled toilet and can make a room available for baby feeding. Please take soiled nappies away with you as we have no disposal facilities.
There are no parking facilities available although there is a loading bay outside the surgery gates with a maximum waiting time of 20 minutes between 10am and 4pm. In the interests of safety, prams, pushchairs, shopping trolleys and umbrellas must be left in the lobby area.
In the interests of hygiene, please do not bring food, drink or animals (except guide dogs) onto the premises.
Zero Tolerance
We may remove from our list any patient who is physically or verbally abusive or threatening towards staff or other patients.