Your doctor will write a letter to the appropriate hospital department for referral. In urgent cases she/he will arrange an immediate appointment by telephone. If you need to see another of the health workers such as the community psychiatric nurse, the counsellor, the social worker, the osteopath, dietician or the district nurse the doctor can arrange this. In most cases, referrals can be sent electronically.
The Patient Referral Service (PRS) developed by Central London Healthcare streamlines the administration and booking of GP referrals to specialist care and treatment in hospitals and community-based clinics.
At the PRS, trained clinicians from CLH practices look at patient referral requests which have been sent by GPs via the secure NHS electronic booking system (Choose and Book) and then short list services which are suitable for the patient’s medical and other needs. To support them, the PRS clinicians have access to up to date information about local hospital services as well as new community-based services that are increasingly available as an option for routine care.
To avoid delay in the patient receiving a suitable appointment, the PRS undertakes to contact the patient within four days of the GP visit. The PRS staff are trained to discuss the patient’s full choice of services (if required), and to give helpful information about details such as appointment availability and travel details. Once the patient has made their choice, the PRS advisor is able to book or request an appointment with the selected service.
How the service benefits you
• shorter waiting times for an appointment
• right appointment, first time (every patient referral is matched to clinically suitable services)
• no lost referral requests – all referrals will be tracked until a booking has been made
• single contact number for all referral queries
• informed choice about your service provider and appointment options
• signposting to the new community services
Your doctor will give you a copy of the patient leaflet, alternatively collect one from the surgery.